Your child's outpatient appointment
Arranging your child's outpatient appointment
If your child has been referred for an outpatient appointment, we'll contact you to arrange the date and time.
When we have made you an appointment we'll send you a letter with an appointment date and information about where to go when you arrive. We send this as a digital letter that you can open from a text or email. If you do not or cannot open it, we'll post it to you instead.
Cancelling and changing your child's appointment
If you cannot make your child’s outpatient appointment, please contact us as soon as possible to cancel or change the appointment.
Please keep appointment times whenever possible, as the rescheduled date can be up to 6 weeks later.
If you need to cancel we'll arrange another appointment time for your child as soon as possible.
By phone
Please call the paediatric appointments centre on 020 7188 4000.
By email
Please email paediatricappointment@gstt.nhs.uk. Please include the child’s name, hospital number (if you know it), date of birth and your contact telephone number.
Please also give full details of the appointment date, time and the name of the doctor or nurse.
When we receive your email, we'll cancel the existing appointment on the hospital’s booking system. Please tell us if you’d prefer to be contacted by phone or email and we'll get back to you to agree a new date and time.
Using the MyChart app
If you have proxy access for your child's MyChart account, you can cancel and manage some appointments using the app or website.
Our MyChart patient app page has information about requesting proxy access.
Outpatient reminder text messages
We'll send you a text message to remind you about your child's hospital appointment date and time.
Please email paediatricappointment@gstt.nhs.uk if your mobile phone number changes. Please include your child’s full name, hospital number (if you know it) and date of birth in the email.