If we accept your child's referral, we'll arrange an appointment to talk with you about your child's needs. We'll explain how we can help you and work with you to set goals for you and your child.
Changing or cancelling your appointment
If you cannot attend your appointment for any reason, please call us on 020 3049 8181 as soon as possible. We can try to arrange a more suitable appointment time for you.
Please note you can only reschedule your appointment twice. If you reschedule your appointment more than this, we'll discharge your child.
Our discharge policy
If you do not attend an appointment for your child and do not let us know in advance, we may assume your child no longer needs our service and discharge them.
During your appointment
Appointments usually last 30 minutes to 1 hour. Your appointment may be:
- face-to-face
- over the phone
- a video call
After your appointment
After your first appointment, we may offer you:
- another assessment of your child's needs
- strategies to use at home
- advice and support for your child's teachers
- sessions for you as a parent or carer. These may be in a group or individual and may be virtual or in person
- sessions for your child at home, school or our clinic
We'll work with you over a number of sessions to address your child's goals by thinking about:
- the activity your child needs to do (the occupation)
- the things your child can do and what they find difficult (their skills)
- where your child needs to do the occupation and what is going on around them (the environment)
- the adults supporting your child with this activity
At the end of this time, we'll discharge your child from our service.
Accessing the service in different languages
An interpreting service is available for all appointments. Please let us know if you need an interpreter and what language would be best.
Your feedback
We aim to provide an unbiased service to meet your needs, values and priorities. We're keen to improve our services and value hearing about your experience with us. We'll sometimes ask you to complete surveys to find out what you think about our services so that we can continue to improve our care.