Making your comments count

We value your comments and feedback.

We listen to your comments, and try to make changes to improve things wherever we can. Here are some examples of how we've acted on your feedback.

[Text] Your comments about Evelina London Children’s Hospital matter to us.

We listen to your feedback so that we can improve things.

Here are some examples...

You wanted more skin to skin (‘kangaroo’) contact in the evenings on the Special Care Baby Unit. We altered the time we change medications to midnight, so you get more family time.

You wanted more fruit for the children on the wards. Fruit is now delivered to the wards and offered at different times of the day.

You said car parking costs were an issue. Parents of long term patients and patients in intensive care can now park for free for the first week.

More about how we act on your feedback is on the comments page of our website.

More about how we've acted on your feedback

You said... you wanted more toys for children available at the weekend.

We re-opened the playrooms at weekends, and activity packs are now available on all floors for teenagers and young children.

You said... noise on the wards at night was disturbing.

We replaced bins on the wards with quiet closing lids and changed the times of waste collection so this doesn't disturb sleeping patients. We also turned all TVs off at 8pm, and asked anyone watching or listening to things after this time to use headphones.

You said... the parents' rooms were untidy and unwelcoming.

We refurbished our parents' rooms and have brought new amenities for them.

You said... you would like more activities for teenagers.

We introduced a monthly club for teenagers, run by our play specialists. It includes a film club.

Making your comments count

Making your comments count – video transcript

More about how we've acted on your feedback

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