Are you worried that your child is getting worse?
You have the right to access an urgent review if your child is in hospital and you are worried that they are getting worse.
Call 020 7188 6404 if:
- You are worried your child is getting worse.
- You already talked to the ward nurses and doctors.
- You think there is confusion about what needs to be done for the child or young person in hospital.
Please ask a nurse to call this number if you cannot do this yourself.
What you need to tell us
- The name of the patient and the hospital and ward they’re staying in.
- What your concern is and what has already been done.
- Your name, contact details and relationship with the patient.
What we will do when you call
- Respond to your message within 1 hour.
- Visit the patient to check on them.
- Talk to the team looking after your child and agree actions with them.
- Tell you how the patient is and actions being taken, and check you have no other worries.
All calls are handled by a team of paediatric nurse practitioners who are independent from your child’s clinical team.
This phone number is available 24 hours a day, 7 days a week for families and carers of children who are inpatients at our hospitals. This is in support of Martha’s Rule.